|
Warning!! Dirt bikes, street bikes, ATV's and go karts are motorized vehicles. Use of these units by untrained riders may result in injury. Units are suitable only for day time use on a closed tracks, except for street legal versions. Make reasonable demands on your bike. These units were not designed for high impact tricks or stunts. Damage caused by misuse of off road specific units such as driving on public roads, extreme off road use, stunt driving, modification, over-use, and neglect, is not covered by our warranty. Proper maintenance of this product is essential to trouble free operation. Please use caution when riding any motorized vehicle. Always were a helmet. Orion Powersports is not responsible for any injury in relation in to this product. Your purchase constitutes your relinquishment of legal action of any kind against Orion Powersports or any of its affiliates. Disclaimer: Legal status of products:
|
|
ORDERING Is there a refund/return policy? What do I do if my shipment is damaged upon arrival? WARRANTY What kind of warranty do I have? MAINTENANCE How do I work on my bike? |
|
ORDERING Colors are not guaranteed but we try our best to match your requested color. However, color is based on stock availability. If we cannot accommodate your color choice, we will send what is available at the time. We recommend that you choose 2 color choices when ordering. When choosing colors, the 1st color choice is your preferred choice and the backup color choice is what you would prefer in case the 1st is not available. If you choose the same color on both, this does not mean you will receive that color and we will automatically choose a second color option for you if the 1st is unavailable. In most cases, the color would be the plastic body pieces on the bike (i.e. side shrouds, fenders, etc). Bike graphics, stickers, design, dimensions, weight, etc that are shown in pictures are subject to change at any time, including the design, color, number of stickers and location of such. Unless specified in the bike description, most graphics kits do not come with numbers. Cancellation of a bike order: Because we process and ship bike orders quickly you have 24 hours from the time you order to cancel your bike order. Because our other merchant processors do not refund us the transaction fee, If you cancel a bike order within the first 24 hours, there will be a 3% cancellation fee. We do not accept cancellation of order(s) because of color availability or model upgrades (bike models are subject to change). We do not allow cancellation of Pro Prep, Special Edition bikes, Pro/Race Ready, Works prep bikes or bikes that have custom modifications. We do not allow cancellations due to back ordered models. Most back ordered models are restocked regularly unless there are extenuating circumstances (act of nature, regulatory issues, etc). There are no cancellations due to shipping damage. There is no cancellations of order if we are holding your bike for delayed shipping. Canceling a bike order due to not confirming your sales receipt/credit card receipt will result in a 25% restock fee. Cancellation of a pre order/sale bike: We do not allow cancellations of pre order/sale bikes within the first 60 days of your order date. After 60 days we will allow you to cancel with a 10% (of total order) cancellation fee. Pre orders cannot be cancelled once the bikes arrive in stock. Cancellation of a part order: Because we process and ship part orders quickly you have 24 hours from the time you order to cancel your part order. If you cancel a part order within the first 24 hours there will be a 3% cancellation fee. After that you will be subjected to the return policy. Cancellation/Admin fee is 25% of the invoice total after 24 hours. We do not allow cancellations due to back ordered parts. We do not allow cancellation of custom or special order parts. Most parts are in stock and available but because of manufacturing and supply issues with certain parts/brands, occasionally an item might be back ordered. Such items usually restock within 30 days. If you refuse delivery of any items after they ship you will also be responsible for all shipping cost associated with your purchase and the restock fee. There are no refunds for any cost associated with labor or service charges. Cancellation of an Apparel order: ****We cannot cancel any order due to COVID or any other health restrictions/issues that slow down shipping, supply lines, inventory, delivery, etc. This is and will be treated as an act of God or natural disaster. ALL CANCELLATIONS MUST BE RECIEVED BY EMAIL IN THE ALLOTED TIME. PLEASE EMAIL: INFO@ORIONPOWERSPORTS.COM
Bikes: Un-assembled bikes ships within 1-2 business days after processing. Assembled bikes takes 6-8 business days to prepare and ship. Assembled + Pro Prep Service bikes takes 9-12 business days to prep and ship. Assembled + Pro Prep + Works Prep Service bikes take 11-14 business days to prep and ship. Please allow an additional 2-3 weeks for Suspension mods All of these dates are estimates and a guideline to use for estimating when the bike will be shipped. shipping times will vary based on your location. Once your order status shows shipped use that tracking number to get a more accurate delivery date. The shipping company will call you to set up the actual delivery. All bikes are shipped with a FREIGHT trucking company. We will update your online account on your order status. See below for status definitions Pre Order/Sale Bikes: Parts: Most part orders ship within 1-3 business days but there are some specialty, non OEM parts that we offer that could take an extra 1-2 business days to ship. Orders received on weekends and holidays will be processed on the next business day. ALL APOLLO, RPS AND SSR PART ORDERS SHIP FROM THEIR WAREHOUSES TO OUR LOCATION IN TEXAS AND THEN SHIP TO YOU. PLEASE ALLOW 5-7 BUSINESS DAYS TO SHIP THESE PARTS. We will update your online account on your order status. Apparel: Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days:
97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer. Please note:
Account Status definitions for bikes and part orders:
We will update your online account at each step of the order and fulfillment process. Here are our current status' and description for each. "Processing" = Order placed and we are processing your order "Bike being assembled/prepped" = Bike has been assigned to a tech and is being assembled, pro prepped or works prepped. "Awaiting Shipment" = For bikes, this means your bike is complete and being placed on a pallet and ready to ship. For parts this means your item is being packed and labeled. *Bike orders in this status usually ship within 24-48 hours pending the freight shipping company pickup schedule.
Bikes: All of our pit bikes go thru a double inspection process before they are shipped to ensure they are not damaged or missing items. Normal delivery time is 4-8 business days in transit (does not include prep time) but some outlying areas can take longer. Outlying areas might also be subject to an extra shipping fee. Shipments come from our warehouses in Texas. Depending on where you live, will determine the exact shipment time. Shipping times are estimations and not guaranteed. Customer is responsible for providing accurate contact information so the shipping company can contact for delivery. Customer is responsible for all cost associated with returns if the shipping company can not contact you due to wrong contact #'s, changed contact #'s, disconnected contact #'s or not returning voicemail's or emails. Customer is also responsible for any address change fees if they do not inform us before the shipment leaves our facility.
Freight Damage or Missing Item Claims:
Parts: 90% of our parts are shipped thru US Postal Priority 2-4 business day. The rest are shipped thru Fedex & UPS and take on average 4-8 business days to arrive, after they ship. There is no rush shipping on parts at this time.
Yes we do.
Shipping cost will depend on your specific address. Outlying or remote address may be more. You will be responsible for any Taxes, Duty's, Fee's, etc.
We can ship parts outside of the USA but please email or call for a rate.
All freight is insured. As long as you inspect and notate any damage or missing items at time of delivery, we can file a claim. If you do not do this though, we cannot file a claim on your behalf. Any freight claims filed by Orion Powersports will require the proper documentation to file, i.e. pictures, copy of delivery receipt, etc. If you cannot provide this information, we cannot file a claim on your behalf. We highly recommend taking a picture of your bike unwrapped but still on the pallet, when it arrives, to document exactly how it arrived to you. Damaged parts or missing items will not be replaced until the claim is fully approved by the carriers. This can take up to 90 days in some cases but usually takes 2-4 weeks. What warranty do I have on a bike I buy? Orion Powersports hereby warrants that new bikes purchased from Orion Powersports in the continental United States will be free from defects in material and workmanship for the period of time stated herein, subject to certain stated limitations. THE PERIOD OF WARRANTY Pro Prepped bikes: Assembled Bikes: Non Assembled bikes: For electric ATV/pit bike/go carts and 50cc 2 stroke pit bikes, assembled or non assembled, the warranty period is 30 days on applicable items from the date of delivery.
We do not cover motor damage from not mixing gas properly on 2 stoke engines. Any pit bike/dirt bike that has had engine modification from Orion Powersports will be subject to a 30 day warranty on the motor, one (1) year structural warranty and/or lifetime frame warranty as it applies to that model (see models that include the lifetime frame warranty below).
The following models have a "lifetime warranty" against manufacturers defects on the frame itself, not related to suspension: OPBS XG. Warranty not available or implied on modified or upgraded motors or parts. DURING THE PERIOD OF WARRANTY Orion Powersports will free of charge, replace any OEM part adjudged defective by Orion Powersports due to faulty workmanship or material from the factory. Parts used in warranty repairs will be warranted for the balance of the product’s warranty period. All parts replaced under warranty become property of Orion Powersports. Replacement part(s) are on a trade basis only and customer is responsible for shipping original, damaged part(s) & new parts to and from our location. If warranty is approved, we DO NOT ship out replacement parts until original, damaged part(s) is received. You have 30 days to return the part(s) once you have been authorized to return them. If parts are not received within 30 days, we will not accept them under warranty. On parts we do receive back, if warranty is denied, customer is responsible for all shipping charges incurred to return those parts if requested back by customer. GENERAL EXCLUSIONS from this warranty shall include any failures caused by:
SPECIFIC EXCLUSIONS from this warranty shall include parts replaced due to normal wear or routine maintenance; such as spark plugs, oil, oil filter, air filter, cables, bolt on accessories, hoses, clutches or clutch related components, transmission, piston, cylinder, gas tanks, kick starter or related components, nuts, bolts, shocks, forks, brake shoes, batteries, sprockets, chains, belts, tires, spokes, tubes, etc. THE CUSTOMER’S RESPONSIBILITY under this warranty shall be to:
Please contact us to transfer a warranty. ORION POWERSPORTS MAKES NO OTHER WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED. ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH EXCEED THE OBLIGATIONS AND TIME LIMITS STATED IN THIS WARRANTY ARE HEREBY DISCLAIMED BY ORION PIT BIKE SALES AND EXCLUDED FROM THIS WARRANTY. LEMON LAW PROTECTION IS ALSO AVAILABLE TO TEXAS RESIDENTS ONLY. DETAILS HERE:
We recommend you find a local motorcycle mechanic for service on your bike. We have even found that a lot of lawn equipment mechanics can fix things on our bikes because they have similar 4 stroke motors. If you are having problems finding a mechanic, email us and we will try to help you as much as possible. We also provide free phone tech support during normal business hours. You can also refer to our tech support section. Units that offer assembly will come fully assembled unless you choose the unassembled option. We also have the Pro Prep option as well. Please read below for each option description. Non Assembled (Deducts $50 from published price):
Fully Assembled Bikes (Free with Purchase):
Pro Prepped Bikes: Unit will include full assembly plus:
The Works Prep Package: This package is separate from Pro Prep. This is what is included:
(As a general rule of thumb, on all services above, we still recommend that you check all nuts, bolts, cables, tires, tubes, etc before you ride. Also readjust or maintenance your bike after the first ride or shortly after. Pro Prep/Works prep does not supersede any regular adjustments or future maintenance that would need to be done)
NOTE: Every company and every shipment we send out has also been insured. While it is rare, if any damage occurs, your item will be fully covered as long as you inspect the bike and notate any damage.
Return/Refund of a bike order: If you are not completely satisfied with your pit bike purchase you can return it and we will refund you the purchase price minus a 25% restock fee. Returns are not allowed on units that have been taken off the pallet, uncrated, assembled by the customer or engine started. There are no returns of bikes that have been Pro Prepped or Modified in any way, either by Orion or the customer. You have ten (10) days to return the bike for a refund. We will not accept any bike return after ten (10) days. Orion Powersports is not responsible for licensing or title work in any state. It is your responsibility to know the laws of your state for licensing your bike. Return/Refund of a part order: If you are not completely satisfied with your part purchase or your part is defective from the manufacturer, you can return it and we will refund you the purchase price minus a 25% restock fee and our shipping cost if order was over $100. You have thirty (30) days to return parts. We will not accept part returns after thirty (30) days. After (30) days, Orion Powersports has the discretion to either give a store credit for or reject the return all together. Parts must be in new, unused and resellable condition. We are not responsible for any parts not fitting your particular model. We have and reserve the right to refuse a part return if you ordered the wrong parts. NO RETURNS on OEM parts unless you purchased your bike directly from us. There is no returns on garage sale items, special order, custom parts, electronic parts, motors or tubes. We do not return parts on bike models older than 2015. We do not guarantee part fitment for models older than 2015 All returns have to be pre authorized before you return them. Packages that are received without an authorization will not be accepted by Orion Powersports. Return/Refund of an apparel order: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Damages and issues
Product must be in original packaging, un-used, brand new condition and must be resalable. We do not accept returns because of color availability, unit not fitting the rider or model upgrades (bike models/colors are subject to change). We try our best to accommodate colors but do not guarantee color choice. If you do not pick a backup color choice where applicable, we will pick one for you based on inventory. We do not accept returns on pro prepped, works package bikes or custom bikes. Any damage incurred during shipping or otherwise, the product back, will be your responsibility. We do not refund or exchange due to shipping damages. All shipments are insured and will be covered if damaged. If you refuse delivery of any items after they ship you will be responsible for all shipping cost associated with the return shipping of your product. There are no refunds for any cost associated with labor or service charges. Refunds due to return could also be subject to any special/abnormal fees associated with shipping if applicable. (i.e. lift gate service, inside delivery, etc.). We do not return bikes for any state licensing issue. Please check with your DMV on licensing issues as we are not responsible for your states licensing.
If you need to return an item please contact us and we can also assist you in shipping the product back and discounted shipping costs.
Personal Information Collected by Orion Powersports/Moto Sales:
OUR COMMITMENT TO YOU IS THAT YOU WILL BE TAKEN CARE OF AND HAVE A GREAT ONLINE EXPERIENCE!
Copyright, Orion Powersports / Orion Powersports, TM Orion Powersports is not responsible for licensing or titles in any state. It is your responsibility to know the laws of your state for licensing your bike before you purchase. Some states have special Federal requirements. We always recommend you contact your DMV before purchasing and never go to your DMV location with missing or incomplete paperwork. Know before you go.
|